Refund policy
RETURNS & REFUNDS
We will refund all orders for up to 14 days from delivery. After this time we will only offer replacements for purchases that are damaged/faulty, or refunds on a discretionary basis. Where no replacement can be made, due to stock depletion, we will offer you a refund. Please note some items are not eligible for refund i.e. cut lengths.
If you are unsure whether your purchase will qualify for a refund, please contact us to discuss the matter before sending any goods.
If you are returning items to us, please ensure that you :-
- Include a copy of the packing slip indicating which items are being returned, the reason for the return and whether you would prefer a refund or replacement.
- Wrap your items carefully and securely. If returned goods are damaged due to poor packaging, and cannot be returned to stock we reserve the right to withhold the refund.
- Post your items to us ensuring the appropriate postage is paid and obtain free “proof of postage”. Failure to pay the correct postage on the return item may result in the post office not delivering the package to our business address, and therefore we will be unable to offer a refund. Please note that all packages containing beads will need Large Letter Postage as a minimum.
- Please note that we will not refund the delivery portion of any orders, except where goods are damaged or faulty and cannot be replaced.
Once we receive your returned items, we will issue the appropriate refund or send replacement at the first available opportunity. Due to delays within banks, refunded monies may not reach your account immediately. Refunds will be made via the way payment was made.
Whilst we are happy to accept the return of unwanted items within the above guidelines, due to the high cost of postage consideration should be given to the cost of returning small packs against the possibility of using them in a future project.
Please contact us via the contact us link in our website and we will work with you to resolve any issue.